Dealer Admin
Panel Programming and So Much More
Dealer Admin is a cloud-based portal that allows you to manage your business and your customers' DMP panels, including universal communicators and more.
Single Sign-On
Single Sign-On option enhances security and reduces time spent managing passwords and usernames.
Account Management
Create, add and delete customers. Easily see users' location, system type, version, and connection method with the customer dashboard.
Programming & Updates
Perform bulk remote updates, mass programming changes, and view system health status on a single dashboard.
Manage App Users
Create and manage Virtual Keypad™ app users. Enable app features and provide your customers with the power of the Virtual Keypad™ platform all from one location.
Reporting & Analytics
Reports, analytics and dashboards to help you spot trends and make informed decisions to move your company forward.
Personnel & Custom Roles
Custom Roles allow you to grant your staff only the authority they need to serve your customers, but nothing more.
Custom Referrals
Place your customer referral program in the palm of your customers hand. Create warm leads, close more sales.
- New installations
- System service & inspections
- Remote troubleshooting
- Customer referrals
- Reports & analytics
Product Resources
New Feature | August 6, 2026
Temporary Personnel
Temporary personnel have been added to allow certain users access within a specified time-frame, without manual changes to user permissions. Temporary personnel cannot access Dealer Admin from their personnel account outside of the time-frame set by administrators.
To add a temporary personnel account, complete the following steps:
- Log in to Dealer Admin (dealer.securecomwireless.com).
- In the left menu, go to Personnel > Personnel.
- Select the Add icon.
- Enter the following information for the user:
- First Name
- Last Name
- If you want to upload an image for the user, select Add User Image next to User Image. Select Choose file, find the image and select it, then select Open. For best results, photos should be a 300 × 300 pixel PNG file.
- At Status, set the user to Active or Inactive. All new personnel are Active by default. For more information on setting a user status, refer to Set Personnel to Active or Inactive.
- Select the check box next to Temporary, then set the Start Date and End Date. Select a Time Zone from the dropdown and, if necessary, select the checkbox to Observe Daylight Savings Time.
- At Role, select the user’s role. For more information about the permissions associated with each role, refer to Preset Roles or Custom Roles.
- At the top of the page, select Save.
Active/Inactive Personnel
Active and Inactive statuses have been added to Personnel. Administrators can now set a personnel account as Inactive, rather than deleting it from their system in Dealer Admin. Personnel set to Inactive no longer have access to Dealer Admin, but the information associated with the personnel account is retained for later use, such as audits. Inactive personnel can be reactivated at any time by setting them to Active. All personnel are Active by default.
To set existing personnel to Active or Inactive, complete the following steps:
- Log in to Dealer Admin (dealer.securecomwireless.com).
- In the left menu, go to Personnel > Personnel.
- In Personnel List, select the email address of the user that you want to edit.
- Using the dropdown next to Status, set the user to Active or Inactive.
- To deactivate a user’s personnel account but retain the information, select Inactive.
- To reactivate a personnel account that has been labelled as Inactive, select Active.
- At the top of the page, select Save.
More Information
To learn more, refer to the following documentation: