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DMP Case Study: Delivering Ease in Access Control

Since 1964, Bergen Protective Systems has been serving residents and businesses across New Jersey. Opening its doors in the small town of Leonia, Joseph Cioffi, Jr. moved his company in 1977 to Englewood Cliffs, just across the Hudson River from New York City. His sons, Joe and John, both grew up learning the business, and today, the family continues to meet customers’ needs, using DMP security systems exclusively. Until their recent project at a 28-building gated residential community, John Cioffi says, “It’s not very often that a customer uses the word ‘cool’ to describe their security system. But Virtual Keypad™ adds that ‘wow factor.’”

In this case, that community had two disparate access control systems, one for the gate to the residents’ swimming pool, and the other for two vehicle gates at the community’s entrance. Every time the manager had to add or remove a resident from their database, it had to be done twice. With as many as 1,700 users, Cioffi says, “They’d been trying to work with what they had, but it was much more efficient to streamline with one system.”

Bergen did exactly that, replacing the two systems with a DMP XR150 Series panel. “We merged the two databases together with all 1,700 users.”

Now, Hetal Gore, the community’s site manager, can easily administer changes to the users, plus arm and disarm the on-site Manager’s Office, all from the simple yet powerful Virtual Keypad app on her phone, tablet or browser. “The Virtual Keypad app is very user friendly,” Gore says. “And, I’m amazed at how much better our new system works.”

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