Monitoring Center FAQs

No. Adding and using the Digital Key in an Apple or Android Wallet will require a valid e-mail address for Wallet login validations and to email credential notifications.  If credentials are distributed using an SMS text, a mobile phone number is required.

No. DMP does not use or require location services to use the Digital Key.

Yes, by enabling the Mobile Wallet Express mode for the Digital Key credential.

Digital Keys are revoked and expired remotely using Virtual Keypad, without needing anything from the user.

XTLplus/XTLtouch

• Can be updated on Dealer Admin individually or with a Bulk Update when using network or cell.
• Can directly update the panel firmware with a 399 Cable or 401 Module. In Remote Link, set the Connection Type to Direct with a Baud Rate of 38400.

XT30/XT50

• Can be updated on Dealer Admin individually or with a Bulk Update when using network or cell. The panel must be updated to Hardware Level M or higher to use Dealer Admin.
• Can directly update the panel firmware with a 399 Cable or 401 Module. In Remote Link, set the Connection Type to Direct with a Baud Rate of 38400.

XT75

• Can ONLY be updated on Dealer Admin individually or with a Bulk Update.

XR100/XR500

• Can directly update the panel firmware with a 399 Cable or 401 Module. In Remote Link, set the Connection Type to Direct with a Baud Rate of 38400.
  • Note: Serial connections can be done on the J22 or J21 DB9 connecter with the J23 jumper set to R.

XR350

• Can directly update the panel firmware with a 399 Cable or 401 Module. In Remote Link, set the Connection Type to Direct with a Baud Rate of 38400.
  • Note: Serial connections can be done on the LX500 Header. To enable the header, open the Diagnostics Menu by pressing 2313 (DIAG) + CMD. Select PC Programmer and connect within 60 seconds.

XR150/XR550

• Can be updated on Dealer Admin individually or with a Bulk Update when using network or cell.
• Can directly update the panel firmware with a 399 Cable or 401 Module. In Remote Link, set the Connection Type to Direct with a Baud Rate of 38400.
  • Note: Serial connections can be done on the LX500 Header. To enable the header, open the Diagnostics Menu by pressing 2313 (DIAG) + CMD. Select PC Programmer and connect within 60 seconds.

XF6

• Can ONLY be updated on Dealer Admin individually or with a Bulk Update.

iCom

• Can directly update the panel firmware with a 399 Cable or 401 Module. In Remote Link, set the Connection Type to Direct with a Baud Rate of 38400.

CellCom/DualCom

• Can be updated on Dealer Admin individually or with a Bulk Update when using network or cell.
• Can directly update the panel firmware with a 399 Cable or 401 Module. In Remote Link, set the Connection Type to Direct with a Baud Rate of 38400.

Remote Link software is available for download through Dealer Admin under the Resources > Downloads section.

XT30/50, XTL, XTLplus and XTLtouch
In Remote Link, set the Connection Type to Direct with a Baud Rate of 38400.

XR100/500
In Remote Link, set the Connection Type to Direct with a Baud Rate of 9600.

XR150/350/550
In Remote Link, set the Connection Type to Direct with a Baud Rate of 38400.

CellCom/iCom/DualCom
In Remote Link, set the Connection Type to Direct with a Baud Rate of 38400.

1. Your public IP address should receive signals on the port you choose in Communication programming. Then, those signals should route into your network to the correct SCS-1R Line Card or SCS-VR Group. The same ports should be open outbound no TCP to respond to Network and ALL UDP should be open OUTBOUND to acknowledge cellular signals due to the unique nature cellular uses to communicate.
2. Your SCS-1R or SCS-VR receiver will need an automation software to allow your Monitoring Center operator to know what signal came in, which system, and who to contact. Please direct automation questions to your automation company.