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Technical Support


Installation, programming, troubleshooting and diagnostic issues. Technical Support opens .
Hours: 7:00 a.m. - 7:00 p.m. Central

The most commonly asked questions and answers in Technical Support.

You can find these guides and more in the Reference Library. Click here for the General Troubleshooting Guide.

Programming: To access panel programming on DMP control panels, reset the control panel by shorting the RESET header or pressing the RESET button depending on the panel. At a keypad, press 6-6-5-3 (P-R-O-G). If the keypad says "ENTER CODE" after pressing P-R-O-G, enter the lockout code that was programmed by the original installing company. *XR series panels need 6-6-5-3+CMD

Diagnostics: To access diagnostics on DMP control panels, reset the control panel by momentarily placing a jumper on J16 and then remove it where it’s only placed on one pin. At a keypad, press 2-3-1-3 (D-I-A-G). The keypad screen will display DIAGNOSTICS. *XR series panels need 2-3-1-3+CMD

Keypad Options: To gain access to the keypad options on the 7800 Graphic Touchscreen Keypad, scroll through the carousel on the keypad until "Options" is displayed and select it. When the Options icon is pressed the keypad will display settings for brightness, tone, and volume. Tap the wrench icon and the keypad will display "ENTER CODE"- press 3-5-7-7 (I-N-S-T) CMD and that will show KPD OPT, KPD DIAG, and STOP. Select KPD OPT to enter the keypad options menu.

On all control panels manufactured by DMP prior to 2020 the default user code is 99. We STRONGLY encourage all DMP dealers to change this user code once the installation is finished. As of 2020 the default user code is generated at DMP and is printed on the box. Initializing user codes will revert the default code to 99.

For XR series panels, the default user code has profile 99 assigned to it. This is the default master profile.

For XT and XTL series panels have authority levels instead of profiles. The default user has the master authority level assigned to it.

When a keypad displays "WIRELESS TROUBLE," this means one of two things:

  1. The panel and wireless receiver are not transmitting data back and forth. The power, RXD and TXD LEDs can be used to verify power and communication at the receiver. On XR Series panels, the X-Bus Status option in the diagnostics menu will test communication with the receiver. If a software version appears on the screen, that means the panel is currently communicating with the receiver.
  2. The tampers are not being depressed on the wireless receiver. The 1100X-W and 1100XH-W wireless receivers, which are compatible with any XR series panel, are equipped with a case tamper and a wall tamper.
  3. Wireless Trouble will not show up for an issue with a wireless zone.

The sticker on the panel shows the firmware it shipped with. Panel already installed should be verified in the following locations.

XR Series Panels: User Menu --> System Status

XT Series Panels: Diagnostics (2313) --> Panel Settings


Compatible Panel & Minimum Firmware


XR100/500 v211 9/21/12



XR100/500 v212 3/15/13

XR100/500 v212 3/15/13


263C (Enfora Chipset)

XT30/50 v112 XR150/350/550

XT30/50 v112 XR150/350/550

263C (Telit Chipset)

XT30/50 v124 1/21/16 XR150/350/550 v109 8/18/2015


263LTE-V XT30/50 v212 1/10/19 XR150/350/550 v212 12/20/18

263LTE-A XT30/50 v192 8/23/18 XR150/350/550 v193 12/19/19


XR500 v213 11/21/18


XTLPlus/XTLTouch 265LTE-V v212 1/10/19

XTLPlus/XTLTouch 265LTE-A v192 8/23/18

  1. The Dealer Admin site can be used to update XR150/550, XTLplus/XTLTouch panels over network or cell, Com Series communicators over network or cell, and XT30/50 panels if the panel is Hardware Level M or higher. This can be done individually or with the Bulk Update option.
  2. A 399 serial cable can be used to update any of our systems using Remote Link, this includes the CellCom/DualCom communicators. Remote Link can update panels over a network. The XR100/500, 150/550, XTLplus, XTLTouch and XT30/50 Level M or higher can be updated using the panel’s network connection.
  3. The Model 401 USB Flash Module can be used to update XT30/50, XTLplus and CellCom/DualCom systems.

Version 107 or later: To update the firmware, download the firmware update from DMP’s Dealer Direct Software Downloads and unzip the file onto a FAT32 formatted Micro-SD card. Insert the card into the slot on the right of the keypad, then power cycle the keypad or select Restart from the keypad options.

Version 106 or earlier: To have the firmware updated in the 7800 or 9800 Series keypads, simply use the Customer Repair Center with instructions to update to the latest firmware and send it in to DMP.

This is done in the Communication section of the panel programming menu. Set the panel account number and press CMD until prompted to enter the path number. Enter the path number (1 for example) and press CMD. Choose a communication type: None, DD (Digital Dialer), NET, CID (Contact ID), or press CMD to select from CELL or WiFi. Continue to configure the other settings for this path. When prompted, enter the phone number (DD or CID) or IP address (Net or Cell) of the central station receiver.

There are two ways to test DMP wireless communication:

The first option is the wireless test, in which the panel directs each transmitter that is currently programmed to check in. Reset the control panel by shorting the RESET header or pressing the RESET button, depending on the panel. Then, at a keypad, press 8-1-4-4 (W-A-L-K) (then press CMD on XR panels). Press CMD until the WLS option is displayed, and select it. By pressing the WLS option on the screen this will begin a wireless check-in test that will run for five minutes and check the consistency of your signals. Zones that fail either need to be relocated or a repeater should be added. The panel will show the status on the screen of how many transmitters are checking in. When the test ends, the screen will also display which transmitters failed, if any. This can also be done in Dealer Admin under System Tests -> Wireless Test.

The other option is the transmitter survey LED operation that is built into all 1100 Series wireless products. Each wireless transmitter has a red LED built-in that provides visual confirmation that the transmitter, the LED should quickly blink one time when pressing the tamper and one time when releasing the tamper. DMP recommends repeating this test several times to confirm reliable communication. If the LED turns on for more than one second, or if the LED is flashing multiple times, relocate the wireless transmitter or receiver until the transmitter is consistently showing the LED turning on for less than a second each time the tamper is pressed.

Push notifications have to be enabled on the phone, and the user must select which push notifications they want to receive. The user is able to choose from Alarms, Troubles and Arms/Disarms in the Settings tab of the Virtual Keypad app. Additional push notifications can be sent for sensor activity. Sensor activity must be enabled on the system in for users to see that as an option in their app. Users can choose to receive sensor activity from up to 50 different zones programmed into the panel.

Push notifications will work with the primary communication type matching what is in Dealer Admin. If the system is using EasyConnect in Dealer Admin, the panel’s main communication needs to be Network or WiFi and port 7001 TCP outbound must be open. If the system is using Cell in Dealer Admin, the panel’s communication needs to be Cellular.

While DMP Technical Support is happy to help answer your programming questions no DMP employee is permitted to change your programming.

In order for EASYconnect connections for the Virtual Keypad app to work, the control panel must be programmed with the App Key that is specific to each DMP dealer. To find the App Key, each dealer can look at the dealer settings tab within The App Key is then programmed into Remote Options of panel programming. EASYconnect connections are available on network XT Series panels v112 10/5/2012, XR150/550 and XTLplus/XTLTouch control panels. Port 4001 TCP Outbound needs to be open outbound. The app key is not needed for Cellular only panels.

The 734 or module that is controlling a door must have the area the user wants to access and disarm programmed in the access area for the device in device setup. Users who swipe at the reader must also have a profile that has the ability to access and disarm that same area(s) that was assigned in device setup.







Note: Please be aware of any existing hardwired zones or hard-wired outputs that are already programmed on the LX expansion bus.


Zone Number


31-34 & 41-44


51-54 & 61-64

XR100/500 & XR150/350/550


For the 7000 Series keypads, simply press and hold the back arrow and CMD at the same time until the keypad shows "SET BRIGHTNESS." When that appears on the screen, press 3-5-7-7 (I-N-S-T) CMD to enter installer options. The first screen to appear is KPD OPT, KPD DIAG, KPD STOP. Select OPT and the screen will then show the current keypad address, which is 1 by default. To change the address, press any of the top row keys to clear out the existing setting and then insert the desired keypad address. Don’t forget to program the device number in Device Setup panel programming to make sure the keypad will be operational when you change the address.For 7800 or 9800 Series keypads, scroll the keypad carousel until you see OPTIONS and select it. On the next screen, tap on the wrench and enter code 3-5-7-7 (I-N-S-T) CMD to enter installer options. The first screen to appear is KPD OPT, KPD DIAG, KPD STOP. Select OPT and the current keypad address will be displayed. Select the existing setting to clear out the current address and enter in the new address. Don’t forget to program the device number that you set your keypad to in Device Setup of panel programming to make sure the keypad will be operational when you change the address.

XT30/50, XTL, XTLplus and XTLtouch: The XT and XTL Series panels can only be connected and programmed via network, cell, or dialer on XT30/50D. A 399 cable or 401 module can be used to directly update the panel firmware. In Remote Link, set the connection type to Direct with a baud rate of 38400 when updating the XT Series panels.

XR100/500: The XR100/500 can be connected and programmed via network, dialer, cell, and serial. The XR100/500 Series can update firmware with network or serial.*Note: Serial connections MUST be done on the J22 header or J21 DB9 connecter with the J23 jumper set to R. In Remote Link this would require a connection type of Direct with a baud rate of 9600.

XR150/350/550: The XR150/350/550 can be connected and programmed via network, dialer, cell, and serial. The XR150/350/550 Series can be updated via network or serial.*Note: Serial connections must be done on the LX500 header using a 399 cable or 401 module. To enable the header you must go to diagnostics (2-3-1-3 CMD) and select PC Programmer and connect within 60 seconds. In Remote Link this would require a connection type of direct with a baud rate of 38400.

Cellcom/iCom/DualCom: The Cellcom/iCom/DualCom Series panels can be connected and programmed via cellular communication and via network. If you need to update to a new firmware version, a 399 cable or 401 module can be used to directly update. The connection type for firmware updates is Direct and the baud rate would be 38400.

Here is a list of possible access denied messages you would find in the panel event history and their meaning.

Access Denied Message


Invalid Code

The code read from the card does not match any user code in the panel.

Invalid Time

Access was attempted outside of the schedule assigned to the user’s profile.

Invalid Area

User attempted to access and area that is not defined in their profile.

Invalid Level

Door access is not enabled in the user’s profile/ System is in lockdown.

Armed Area

User attempted to access an armed area they do not have the authority to disarm.

Inactive User

User is marked as inactive in User Codes.

The most common source of address conflicts are from wireless zones that occupy the same address as the keypad. For example, the keypad is currently set at address 1 and wireless zones 11-14 were just added. The keypad address will need to be changed, or the zones can be reprogrammed at the next available address.

No. Repeaters are programmed as zones in the control panel. If you have multiple repeaters going in on the same system, they must be programmed with sequential zone numbers. Repeaters should be programmed as auxiliary type zones with disarmed open and disarmed short messages set to trouble and armed open and armed short messages set to alarm in advanced zone programming.

The XT50 Wireless Antenna terminal block J20 is located at the top right corner of the circuit board. The antenna installs through a small opening in the top of the enclosure and is attached to the panel using the right terminal. The left terminal is not used.

Replace the battery and perform a sensor reset by pressing Reset on the graphic keypad or by pressing and holding the 2 key.

Please contact us if your question has not been answered.