Dealer Admin

UI Improvements

Previously, systems with certain camera types displayed the UI in Figure 1. Now, the Verification URL leads monitoring center operators to the UI shown in Figure 2.

Video Verification Activation

Systems with both V-4000, V-5000, and V-6000 Series cameras and XV Gateway cameras can now activate Video Verification in Dealer Admin.

Step 1: Configure Dealer Settings

To configure global Video Verification settings, complete the following steps.

1. In the sidebar, go to Settings > Dealer and open the Monitoring Center Video Verification tab.
2. Select Allow Monitoring Center Video Verification.
3. Enter a number for the Time Window.
   1. The Time Window is the amount of time the monitoring center operator has to view the Video Verification page. After the Time Window has ended, they will no longer be able to view the Verification page. The default is 30 minutes.
4. In Video URL Auth Type, select either Require personnel login or Use Secure ID.
   1. Use Secure ID allows the operator to access video with a URL and does not require them to log in.
   2. Require personnel login requires the monitoring center operator to log in using a Dealer Admin Personnel login.
5. If necessary, enter a name for the authorization type.
6. Select Save.

Step 2: Configure System Settings

To configure Video Verification for a system, complete the following steps.

1. Go to Customers.
2. Select the system name.
3. At the top of System Information, select Edit.
4. In Video, select the types of cameras or NVRs that you want to enable on the system.
5. Select Monitoring Center Video Verification. A Verification URL will appear.
6. Copy the Verification URL and relay it to the monitoring center. They will use this URL to access the Video Verification page associated with your system.
7. Select Save.

More Information

To learn more about how to configure Monitoring Center Video Verification in Dealer Admin and the features available in the Video Verification page, see the following:

• Dealer Admin Help: Configure Monitoring Center Video Verification
• Monitoring Center Video Verification Application Note (LT-3041)

Dealer Admin now includes the Remote Key field in Remote Options programming for XT75 and XF6 Series Control Panels. When a system is added to Dealer Admin, a randomized remote key is added. Dealer Admin automatically connects to the panel using the default key to allow remote functionality. You can also change the current key and enter a new key of up to 16 characters. 

To view or change the default key in Dealer Admin, complete the following steps: 

1. Go to dealer.securecomewireless.com.
2. Go to Customers and select the System Name.
3. Go to Programming, then select Remote Options.
4. Go to Remote Key to view or change the default key.
5. If you make any changes, select Send All Changes at the top of the screen.

VIEW PDF

A single set of credentials can now be used to access multiple applications, including Dealer Admin and Virtual Keypad (IOS, Android, Browser). 

Note: Single Sign-On (SSO) for Dealer Admin and Virtual Keypad requires a valid subscription to these services. To enable SSO, contact your DMP Regional Sales Manager or Inside Sales.

To access SSO on Dealer Admin, complete the following steps: 

1. Navigate to the Dealer Admin home page (dealer.securecomwireless.com).
2. Select SSO Login. A pop-up appears requesting an SSO email.
3. Enter your email address and select Continue.
4. You are sent to your company log in page to put in your email and password. If the email and password are valid, you are automatically returned to Dealer Admin and logged in.

VIEW PDF

Time Change 

This update allows the panel to receive time updates from SecureCom Wireless® Servers. This option can be enabled in panel programming on the keypad or on Dealer Admin. To receive time updates from SecureCom Wireless Servers, complete the following steps: 

1. Go to Dealer Admin, select a system and enter Programming.
2. In System Options, find Update Time With and select one of the following options:
   • No Time Change — Do not request time update
   • Receiver — Request time update from the monitoring center receiver
   • SecureCom — Request time update from SecureCom Wireless
3. In DST, select YES to observe daylight saving time. This option is only available if you selected SecureCom.
4. When you are finished, select Send All Changes at the top. 

Zone Location 

This update allows you to assign zones an optional secondary name to give further clarification on the location of a zone. Zone Location provides the monitoring center additional support and promotes quicker response times from monitoring center operators and first responders. The secondary name is only visible to the monitoring center and does not display on the keypad. The Zone Location can also remain blank, and the Zone Name is sent to the Monitoring Center instead. This option can be enabled in panel programming on the keypad or on Dealer Admin. 

To add a Zone Location to a zone on Dealer Admin, complete the following steps:

1. Go to Dealer Admin, select a system and enter Programming.
2. In Zone Information, find Zone Location. Enter the zone location, being mindful of the character limit established by your system type. Character limits for the affected systems are as follows:
   • XT30/50, XTL Series, and TMSentry control panels allow up to 16 characters.
   • XT75, XF6 Series, and XR Series control panels, and Com Series communicators allow up to 32 characters.
3. When you are finished, select Send All Changes at the top. 

Sempro Communication 

Previously, systems without a programmed communication path could not send messages to SecureCom Wireless servers. Now, systems communicating with Dealer Admin send messages regardless if they have a communication path programmed, allowing for push notifications and analytics in Dealer Admin and Virtual Keypad.

VIEW PDF

Status Indicators 

In-line status indicators have been added to panel programming in Dealer Admin. The indicators are as follows:

• Unsent Changes — Programming changes have not been sent.
• Updated — Programming changes have been sent and updated in the panel.
• Error Sending — Programming changes were sent to the panel but the panel could not recieve the update. An alert appears, prompting you to resend or retrieve the changes. 

Updated Notifications 

Previously, Dealer Admin displayed two types of notifications in the corner of the screen to indicate the status of sent changes. Now, there are three types of notifications, which appear as shown below:

• Completed — The change is complete. The notification automatically disappears after 10 seconds.
• In Progress — The change is in the process of being updated. The notification remains until it is manually dismissed or it is replaced by a Completed or Error notification.
• Error — There was an error while attempting to make the change. The specific problem is indicated in the notification. The notification remains until manually dismissed. 

Zone Filtering 

Zones can be filtered by Zone Type, Area, and Wireless (Enabled or Disabled). They can also be filtered numerically or alphabetically. 

Duplicate Serial Number Alert 

Entering duplicate serial numbers is valid when programming both internal and external contacts. If a duplicate serial number is entered, a notification appears to inform you that the serial number already exists. You can choose to proceed or make corrections as needed. 

Deactivating Cellular Communicators 

This update allows you to choose to automatically deactivate cellular communicators and Virtual Keypad when deleting Customers or Systems. Deactivating the cellular communicator stops all alarm messages and signals from transmitting over the cellular network. To enable this feature, complete the following steps: 

1. Select Settings in the menu, then select Dealer from the drop-down options.
2. In Security Features, locate the checkbox labelled Automatically Deactivate Cellular Communicators. Check the box to automatically deactivate your cellular communicators when deleting Customers or Systems. Leave the box unchecked to keep your cellular communicators active when deleting Customers or Systems.
3. Select Save.

VIEW PDF

DualSIM operation uses a single cellular communicator that connects to both Verizon and AT&T carriers, providing an additional backup communication method. DualSIM can be enabled in Dealer Admin when any of the upcoming cellular modules and communicators are used:

• 263LTE-2
• DualCom-2
• DualComNF-2
• DualComW-2
• PowerComF-2
• TMSentry 

To enable DualSIM in Dealer Admin, complete the following steps:

1. In the menu, go to Customers and select the customer name.
2. In Systems, select the Add icon.
3. Enter the System Name.
4. Select the System Type.
5. In Connection Type, choose Cellular or EASYconnect + Cell Backup.
6. Select the checkbox next to Use DualSIM.
7. Enter the First SIM Number and Second SIM Number.
8. Select Get Status next to each SIM Number. If the module is inactive, select Activate next to each SIM number. Each Phone Number auto-populates after activating.
9. At the top of the page, select Save.

VIEW PDF

This update allows greater flexibility and granularity when assigning a pool of credentials. Previously, credentials were selected from a static pool, offering customers 5, 10, 25, 50, 100, 250, 500, 750, or 1000 credentials. Now, a custom pool size is available which increases by increments of 5 to a maximum of 1,000.

VIEW PDF

This feature allows Mobile Wallet Credentials to be used as access control credentials for compatible NFC multi-technology readers. A pool of reusable mobile wallet credentials can now be enabled through Dealer Admin for Virtual Keypad customers, who can then assign mobile wallet credentials to users to add to their phone wallets on Apple® and Google® devices. Dealer Admin To enable a pool of reusable mobile wallet credentials for a customer, refer to the steps below:

1. Go to Customers and select the customer name.
2. In Customer Summary, select Edit.
3. Go to Mobile Wallet Credentials and select the checkbox to enable mobile wallet credentials.
4. Choose the number of reusable credentials to enable for the customer, then select which system to invoice the recurring monthly charge to.
5. Select Save.

VIEW PDF

This feature allows you to choose a personalized system name for the customer to view in Virtual Keypad, different from the original System Name in Dealer Admin. Users can also create an Alternate System Name in Virtual Keypad that other users can see anywhere the name is referenced, including in push notifications and emails. Systems can be searched using the alternate name. To edit or add an Alternate System Name for a user, refer to the steps below:

1. Go to Customers.
2. Select a customer to open the Customer Summary.
3. In Systems, select a current system or add a new system.
4. In Alternate System Name, enter the custom name if the user has not already created one.
5. Select Save.

VIEW PDF

Global Holiday Dates allows you to create a holiday date and add the date to multiple panels at once in Dealer Admin. Any time a holiday date is changed, the change will automatically be sent down to the associated panels. To create a Global Holiday Date, refer to the steps below:

1. In the menu, click Tools. Then, click Global Holiday Dates.
2. In the Create Global Holiday Dates tab, click the Add icon next to Global Holiday Dates.
3. In the pop-up, fill in the following information:
   • Name: Enter a descriptive name for the holiday. This is a required field.
   • Date: Enter the date of the holiday. This is a required field.
   • Class: Select a class from the drop-down menu. The class allows you to group holidays together for easier schedule management.
   • Description: Add any additional information for the holiday.
4. Click Save.

VIEW PDF

Test Connection Update 

The Test Connection button has been updated to provide more detailed information on the panel connection status. A Green pop-up displays if the panel is connected and a Red pop-up displays if the panel is not connected. The programmed connection type, the connection type that was connected or not connected, and the last connection for the panel displays in the pop-up as well. See the images below. 

Remote Key Update 

The remote key can now be edited with the Change Remote Key button. In System Information, click Edit and scroll to Remote Key. Click the Change Remote Key button and type in the new remote key. Then, press Change Remote Key and Save. 

V-6000 SD Card Status Update 

The Camera Details button has been updated to show the SD card status on V-6000 cameras. The following SD card status options are available:

• Good: The SD card is properly connected and formatted.
• Unknown: The SD card is missing or needs to be formatted. If the SD card needs to be formatted, contact DMP Technical Support.\

VIEW PDF

The following enhancements have been made to the Video Verification page for Monitoring Centers when reviewing alarm events for systems with AlarmVision devices:

• UI improvements to the standard Video Verification page
• Improved Event Notification Log with AlarmVision video and panel events for operator context
• Ability for operator to filter by Alarms or All Events within the Video Verification time limit
• Synchronized event viewing between the Event Notification Log, Live Video, and Event Clips
• Verification time limit now displays with Live Video to inform operators of the remaining time to review an event

The following improvements have been made to the Dealer Admin home page:

• Updated Menu Navigation
• Quickly select Recent Systems from the side menu
• Bulk Remote Update is now Remote Update
• Service Requests Dashboard is now Service Requests
• Other navigational updates

VIEW PDF

For additional ease-of-use, the following options have been added to the System Status page More icon:

• Alarm Silence
• Sensor Reset
• Test Connection
• LX Bus Diagnostics
• Forgive User
• Lockdown

These options allow the operator to remain on one screen while performing a variety of tasks.

VIEW PDF

With Version 2.79.0, Programming Templates has been updated to Templates. You can find Templates under Tools. Additionally, Dealer Admin allows you to:

• Add all programming concepts to a template, including zones, devices, areas, etc.
• Create a template from an existing system’s programming
• Apply a template to an existing system’s programming

VIEW PDF

Set Time and Date allows dealers to remotely set the time and date for their panels in the event that the time is not correct. On the System Status page, when selecting the More icon, there will be an option to Set Time. Dealer Admin will reference the local computer’s time and date to send to the panel. The panel will then set the time according to the GMT value in System Options.

VIEW PDF

With Version 2.76.5, Full Programming has been updated to Programming.

VIEW PDF

With Version 2.76.0, Full Programming has been updated to Programming. Use the Try it now feature to try this feature for the next 30 days before it is fully updated.

VIEW PDF

Multi-Login Management 

With Dealer Admin Version 2.75.0, dealers can enter the user’s information with an email address that already exists in Dealer Admin so that the user can access all their systems at once under a single login. When the app user logs in to Virtual Keypad™, they can view all their systems under Select System and combine their systems on their own. 

Virtual Keypad app users with access to systems managed by more than one dealer can log in to their systems using a single email and password. For more information about the changes to Virtual Keypad, see the Virtual Keypad TU-1297. 

Forgot Password Option 

Additional security has been added to user password management. When a user is created in Dealer Admin, the user will receive an email to set up their own password. If a user later forgets their password, they will select Forgot Password which will send them an email that will direct them through the steps to update their password.

VIEW PDF

Dealer Number 

For added specification, the fields CMS Dealer Number and NMC Dealer Number have been added to the central station option. 

Central Station Integration 

Dealer Admin integrates with central station automation so systems can be put on test remotely and end-user can manage emergency contacts. 

Requirement: To manage integrations, you must have either an Administrator role or a custom role that allows you to view, add, edit, and delete Central Stations (previously called Receivers). 

The compatible central stations include:

• Affiliated Monitoring
• AlarmWatch
• AvantGuard
• CMS
• COPS Monitoring
• National Monitoring Center
• Rapid Response
• Your Monitoring Station
• Other (for dealers who own and operate their own central station)

VIEW PDF

Dealer Admin integrates with central station automation so systems can be put on test remotely and end-user can manage emergency contacts. 

Requirement: To manage integrations, you must have either an Administrator role or a custom role that allows you to view, add, edit, and delete Central Stations (previously called Receivers). 

The compatible central stations include:

• Rapid Response
• AlarmWatch
• Affiliated Monitoring
• CMS
• Other (for dealers who own and operate their own central station) 

As of December 30, 2021, the following compatible central stations have been added:

• AvantGuard
• Your Monitoring Station
• C.O.P.S. Monitoring
• National Monitoring Center

VIEW PDF

Two-Factor Authentication 

Two-Factor Authentication provides an extra layer of security by requiring personnel to enter a security code from a text or email every time they log in to Dealer Admin. Personnel can opt in to Two-Factor Authentication. They also can be required to use it if it is enabled in a custom role that is assigned to them. 

After initial configuration, you can changed the trusted phone numbers in your Two-Factor Authentication settings by selecting the Avatar icon and going to Settings. 

Change Password from Account Settings 

You can change your password directly from Settings. To access your account settings, select the Avatar icon and go to Settings.

VIEW PDF

Central Station Integration

Dealer Admin now integrates with central station automation so connection status can be monitored and the system can be put on test remotely. These compatible central stations include:

• Rapid Response
• AlarmWatch
• Affiliated Monitoring
• CMS
• Other (for dealers who own and operate their own central station) 

Add an Integration 

Requirement: To manage integrations, you must have either an Administrator role or a custom role that allows you to view, add, edit, and delete Central Stations (previously called Receivers). 

To add an integration, complete the following steps. 

1. Go to Settings > Central Station.
2. In Central Station, select Add.
3. Select a central station. To add a custom integration, select Other and follow the onscreen directions.
4. Enter the automation username and password.
5. To allow users in Virtual Keypad to create an emergency contacts list, select Emergency Contacts.
6. To allow users to place the system on test remotely from Virtual Keypad or Dealer Admin and Tech APP, select Place System on Test.
7. Select Save.

View Central Station Communication Status 

You can view the central station connection status for a single system in System Status. You can also view the status for all of a customer’s systems at once by opening the Customer Summary. 

Place the System on Test

1. To put the system on test, open the system and go to System Status. 

2. Select Place System on Test, then select a duration. 

   WARNING: For the number of hours that you specify, the system will send signals to the central station but emergency services will not be contacted.

3. To start the test, select Confirm.

WARNING: For the number of hours that you specify, the system will send signals to the central station but emergency services will not be contacted.

Configure Receivers 

In the new Central Station page, set up your Receivers using prefixes as needed to ensure each panel is linked properly to automation.

1. In the menu, go to Settings > Central Stations.
2. Select Add.
3. Enter the receiver’s Receiver Number, Automation Prefix, IP Address, Port, and Central Station. If desired, enter a brief description about the receiver in Description.
4. Select Save. 

User Interface Improvements

• In Settings, we changed the name of the Receivers page to Central Station
• In Personnel > Custom Roles, we changed the name of the Receivers custom role to Central Stations.

VIEW PDF

X1 Controllers automatically update 8 hours after being powered up or 8 hours after the latest firmware was available. Now, if a newly added or an already existing controller needs to be updated sooner, the X1 Series firmware can be manually updated through Dealer Admin. When an “Update Available” notification appears in System Information, select Yes to update.

VIEW PDF

For increased security, Dealer Admin now automatically logs out users after 15 total minutes of inactivity. After 10 minutes of being inactive, a message pops up to notify the user that they will be logged out automatically in 5 minutes. If the user chooses to stay signed in, the sequence is reset. If the user takes no action, they are logged out automatically when the timer expires and Dealer Admin returns to the sign in screen.

VIEW PDF

When a new system is pre-programmed or auto-programmed, cellular modules are automatically scheduled for activation on the panel’s installation date.

1. When adding a new system, select Auto‑Programming or Pre-Program System.
2. When Install Information pops up, select an Installation Date. This determines when the panel communicator’s SIM is activated.
3. Choose Cellular as the connection type, enter the communicator’s SIM number, and select Get Status to finish scheduling activation.
4. Finish entering required information for the new system, then select Save. 

VIEW PDF