Audience
Dealer customer service representatives who are new to the industry, and help people who are in the residential and/or commercial space, want to improve their communication and selling skills, or are looking to sharpen their skills on DMP product feature knowledge.
Sales managers may also wish to attend to learn sales processes and techniques to incorporate into their own selling program.
Purpose
This class teaches inside sales representatives to generate sales through value, exceptional customer service, integrity and professionalism. It’s one of the best ways to generate new business leads and upsell current customers using your customer service representatives as an asset to supplement your sales process.